Where and how can I change the WHOIS contact information of my domains?

Your goneo customer center, under the menu item “Expert Functions”, you can select the submenu item “Manage handles” to modify and adjust your WHOIS contact information. By default, there is always a handle of type ORG and a handle of type to find PERSON, which are automatically applied when ordering your package.

What is a handle?

Under a so-called “Handle” information is collected about a person or organization goneo. These include, for example, the name of the person or organization, address, e-mail address, telephone and fax number. The data itself can be stored in two type species. Once as “PERSON” -Handle or “ORG” -Handle (Organisation handle).

These two handles or handles created, you can assign his or her domains. When you edit one of the handles now, for example, the street name, the change applies to all domains and saves just in many domains lot of work, because only the handle needs to be changed rather than each individual domain.

How long does it take to change?

The changes are updated approximately every 15 minutes and the registration authority, such as the DENIC for .de domains is sent. Then there are the changes visible in the WHOIS query.

You can then use in your goneo customer center, under the menu item “Expert Functions” in the menu item “Domain Mappings” for each domain allocate the appropriate “Handles”. Just click next to each domain on “Edit” and select from the appearing menu either “Assign As Owner” point or “assign as Admin C”.


This change really relates only to the specific domain that you selected earlier!

Other important information:

It must be noted that an owner-handle (holder), both of type “PERSON” and type “ORG” can be. However, an Admin-C-handle (Administrative contact) can only be of type “PERSON”, as it must be, be a natural person or organization shall be deposited with it. Otherwise, the changes would not comply with the rules of the respective registries such as DENIC, and the change would not be executed.